Our applications are available on the Google Play Store (search for "e-sares") with a 15-day free trial. After the trial period, they are provided as a paid license service.
The following services are available for paid subscriptions:
・Android Fall Detection Ver.3.0 System
・Android Remote Elderly Monitoring System
How to Order Android Applications
Each application offers a 15-day free trial upon download.
To continue using the application after the trial, users can select either personal purchase or corporate purchase by tapping on the "System Information" or "License Information" section within the app.
Alternatively, purchases can be made via e-Sares Shop Webmail.
Payment Methods for Android Applications
[Bank Transfer]
・Payment must be made in advance.
・Customers are responsible for bank transfer fees.
Bank Details:
Delivery Method and Timing for Android Applications
The applications can be downloaded instantly from the Google Play Store or e-Sares Store.
To find the required application, search for "e-sares" on Google Play Store.
・Each application includes a 15-day free trial.
・After the trial, users must make a payment to continue using the application.
Payments can be made via Google Play, credit cards, or bank transfer (with
an issued invoice).
・An invoice can be issued upon request.
・After confirming payment, a license key for paid use will be sent via
email.
Cancellation and Refund Policy for Android Applications
・Refunds (cancellation) are only available if both parties confirm that
the service cannot be continued due to a technical defect.
・In such cases, the license fee will be refunded based on the remaining usage period.
Ordering Tablets, Security Cameras, and Other Devices
Customers can place an order through the "Contact Us" section on the LLC e-Sares website.
After placing an order, customers will receive an email with order details and payment instructions. Please follow the instructions to complete the purchase.
Delivery Method and Timing for Tablets, Security Cameras, and Other Devices
・Payments can be made via credit card or bank transfer (with an issued
invoice).
・Orders will be shipped within 7 days after confirming payment.
Shipping Fees for Tablets, Security Cameras, and Other Devices
・Shipping fees apply and are charged separately.
Refund Policy for Defective Tablets, Security Cameras, and Other Devices
1. Conditions for Refunds
Refunds will be provided if the following conditions are met:
The customer contacts us by phone or email within the applicable period.
In the case of physical damage, the product must be unused and uninstalled. The customer must provide images of the damaged part for assessment.
For device malfunctions, the issue must be verified as an initial defect by the manufacturer.
2. Refund Request Period
The customer must contact us within 7 days of receiving the product.
3. Refund Amount
Full product price (excluding shipping fees).
4. Return Shipping Costs
Covered by our company.
5. Notes
Refund requests must be made by phone or email.
The refund policy covers only the product cost (it does not cover installation, service visits, or any indirect damages).
We are not responsible for losses due to installation delays or shipping delays.
Returns and Exchanges Due to Customer Convenience
・We do not accept returns or exchanges for customer convenience.
Important Notes on Refunds and Exchanges for Tablets and Security Cameras
Even before delivery, customer-initiated returns or refunds cannot be accepted in the following cases:
・The product did not match expectations.
・The product did not meet functional requirements.
・The customer ordered the wrong product.
・The product was no longer needed.
・The customer was unable to install the product.
・The product was partially or fully installed.
・The product packaging was damaged or had shipping labels attached.
・Other cases where our company determines that a return or refund is not possible.
If we determine that a cancellation is unavoidable, a cancellation fee of at least 30% of the product price plus additional costs will apply.
Important Considerations:
・Before ordering, please consult the manufacturer regarding the product's
functionality and suitability.
・Confirm product specifications and model numbers carefully before placing
an order.
・The refund policy covers only the product price. Installation and service
visit costs are non-refundable.
・We are not responsible for losses due to installation delays or shipping delays.
・If our company determines that the contract or installation cannot be
completed, we reserve the right to cancel the order or take appropriate
actions.